Shipping Policy

When will my order ship?

Most in-stock items ship in 1 to 2 business days. Average ship times for in-stock bumpers are 3-10 business days via Truck Freight. Please note truck freight times can vary significantly based on location and routing. Average ship times for in-stock ground items are take 3-5 business days via UPS Ground and FedEx Ground. Out-of-stock items or items drop shipped directly from a manufacturer average 5-10 business days. Shipping times may vary based on holidays and other unexpected factors that Avatar Metal Works is not responsible for. For backordered items, you will be contacted with a lead time. A lead time is the expected date for a product to ship. We have a dedicated team to provide you with the best possible shipping estimates on build to order and special order items. If you need assistance on an order please contact us by phone or email.

Shipping Methods

95% of bumper orders will ship via Truck Freight. Average ship times for in-stock bumpers are 3-10 business days via Truck Freight depending on location. Truck Freight items require a person to be home at the time of delivery to inspect the product. Please inspect for signs of exceptions or damage at time of delivery. If damaged, please notate on carriers Delivery Receipt, even if no exterior damage is visible, open packages and inspect for damage or shortages. Small package items will ship via FedEx Ground and/or UPS Ground delivery. For additional details or inquiry please contact customer service at  1-801-569-8899.

Special Orders

You will be contacted if an order is considered “special order”. Any product or products purchased on a special order are non refundable and not returnable. You will be provided with an estimated shipment date when you are notified of a special order.

Shipping Delays

Shipments can be temporarily lost by shipping companies. If this is the case, please call or email customer service and we’ll follow up with the freight company. Delays can be incurred during Holidays and other delays can result due to inclement weather or “Acts of God”, such as floods, snow or rain storms, etc. that impair shipping companies to ability to meet shipping requirements.

Avatar Metal Works is not responsible for wrong address or zip code used for the shipping address. When the shipping company is unable to deliver your package and packages are returned, we will contact you via email or by phone for correct address information.

Order Cancellations

Avatar Metal Works reserves the right to cancel any order for any reason.

If you would like to cancel an order please call us to make this request. Due to the high volume of traffic, we may not see a cancellation via email. Orders that have already shipped cannot be canceled. If you request a cancellation after an order has shipped, you may choose to return the product. Please see our Return Policy for details. Due to increased demand and increased build times, you may be subject to cancellation fees to cancel orders. Please note, all orders are subject to a 20% cancellation fee once confirmed by the customer. Confirmation occurs when we call or email a customer to confirm the lead time (build time) and the customer accepts this lead time either verbally or via email.

If an order has shipped before an item can be cancelled the customer is responsible for both original shipping and return shipping. The amount varies depending on routing and will be deducted from the total refund.

Is there a fee for oversized shipments?

If an over-sized item has free shipping applied then there is no over-sized charge. If a pricing error occurs,Avatar Metal Works does reserve the right to contact you to make a change. You may except the change or choose to cancel your order.

If an item exceeds the weight and or size requirement to meet standard shipping charges an additional freight charge or an oversized item fee may be added perAvatar Metal Works. Items over 150 pounds by are considered by carriers as over-sized items and must be shipped via common carrier truck or air freight. An oversized “Estimate” is provided at checkout.

Contact customer service atAvatar Metal Works via email or phone for more accurate shipping quote on oversized items. Front Bumpers and Roof Racks are very large, heavy items and can only ship via freight (LTL). Most items with Free Shipping will ship absolutely free! Shipping rates are subject to change, andAvatar Metal Works reserves the right to charge the customer, without consent, the full shipment quote.

How will my order ship?

Most orders ship FedEx or UPS Ground. Larger, Heavier items may be shipped Air Freight or Truck Freight. See over-sized shipment policies for over-sized items. For orders shipping to Alaska, Hawaii or APO/FPO address please contact customer service via email or phone for more information on shipping.

How will I know when the order has been shipped?

If you have provided us with an email address you will receive an order confirmation stating your order is processing. Processing means payment has been received and your order has been placed. Tracking numbers will be provided when your order ships. To inquire about an order or find your tracking number please email wes@avatarmetalworks.com

Backordered Items

Sometimes items you purchase may be on back order. You will be notified if a product is on back order via email or phone. Items that are not on back order will continue to be processed and shipped. In most cases, back ordered items are put in for processing unless notified for cancellation. Parts that are “Made-to-order” are not considered a back ordered part. “Made to order” parts may take 7 days to 6 weeks for build times. Due to high demand for Bumpers, Roof Racks, and Grille Guards, estimated ship times are “estimates”. Please call if you would like an estimated ship date. We will do our best to find out manufacturing times and give you the best possible ETA’s.